Shipping FAQ

How long does it take to ship my order?

All orders (both U.S. and international) are typically shipped within 1-2 business days.

Over 95% of orders shipped to U.S. addresses with Super Saver Free Shipping are delivered in 5 mailing days or less after the order was placed. 

Delivery time for orders shipped to addresses outside the U.S. depends on how long the receiving country's customs agency holds the package. It is not unusual for customs agencies to hold, inspect and even open packages before releasing them to the national postal service for delivery. This process usually takes at least a week, making the minimum delivery time at least 2 weeks for non-U.S. orders. 

 

 

Does RubyLux Ship Outside the U.S.?

 

Yes, we ship to most countries worldwide, including Canada, Australia, Asia, Africa and the European Union countries.  To reduce the shipping costs for our international customers we ship using the least expensive method available to us which is usually the United States Post Office in conjunction with GlobalPost.  The tracking number provided is for within the United States.  Upon request we will gladly ship your order registered mail for a small additional fee .  Also for a small additional charge we will provide insurance if requested in advance.  We recommend both of these options for high-dollar orders.  Prior to placing your order please contact us with requests for insurance or registered mail at info@rubyluxlights.com. 

​Usually orders arrive in the receiving country within a week but it can take as long as six to eight weeks for the order to arrive to the customer.  The delay in receiving your order is usually because the processing of incoming packages by each country's customs department varies. 

A phone number is required for all international orders in case you need to be contacted.  Not providing a phone number may cause a delay in receiving your order.