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Returns, Refunds, Exchanges and Replacements Policies

RubyLuxLights.com Return Policy

All purchases from RubyLuxLights.com can be returned for any reason within 60 days of the purchase date.

When the returned item(s) is (are) received, RubyLux will issue a full refund of the item's purchase price and any U.S. state sales taxes within 30 days of the date RubyLux receives the returned items. Refunds will be credited to the same payment method used to pay for the original purchase. Shipping fees and return shipping costs (if any) are not refundable.

Please ensure that all items are tested by you within the first 60 days of purchase. We are unable to accept any returns once the 60 days passes. Thank you for understanding.

Please ensure that all the items being returned are packaged securely. If the items will be returned damaged due to insufficient protection during shipping the refund will not be processed. 

 

Affiliate Returns

If you purchased non-RubyLux product via our Amazon Affiliate Program, RubyLux Return Policy will not apply. Please contact Amazon Seller for returns and refunds.

Requesting RubyLux Return

Ship your item to RubyLux's Returns Address at:

RubyLux, LLC

Attn: Returns

8896 Crosspointe Glen Way

Lorton, VA 22079

In package please include:

  • The billing and shipping name and address shown on your order;
  • Order Number if applicable;
  • The purchase date;
  • Where you purchased the item(s) (for example, on RubyLuxLights.com, on Ebay through the seller icecream_icecream_1 or on Amazon.com through the seller Bambles1234);
  • Which item(s) you are returning.

If you have any questions please contact us 

 

Requesting a Replacement

 

First, contact us to request a replacement. In your message, be sure to include the following:

  • The billing and shipping name and address shown on your order;
  • The purchase date;
  • Where you purchased the item(s) (for example, on RubyLuxLights.com, on Ebay through the seller icecream_icecream_1 or on Amazon.com through the seller Bambles1234);
  • Which item(s) you would like a replacement for and why.

RubyLux will reply to confirm your request. Then ship your item to RubyLux's Returns Address at:

 

RubyLux, LLC

Attn: Returns

8896 Crosspointe Glen Way

Lorton, VA 22079

 

Exchanges

RubyLux processes exchanges through our Returns Policy, as described above. A customer can return the item they no longer want under the RubyLux Return Policy and then make a new purchase for the item they would like instead.  

 

Refunds

RubyLux only issues refunds through the same payment method used for the purchase. Refunds are issued within 30 days of the date when RubyLux receives a returned item by mail from the customer. 

Please note that depending on PayPal or the credit card company, processing of refunds may take up to two weeks. 

Affiliate Returns

If you purchased non-RubyLux product via our Amazon Affiliate Program, RubyLux Return Policy will not apply. Please contact Amazon Seller for returns and refunds.